Frequently Asked Questions. What are the available Postpaid packages? How can I change my line from Postpaid to Prepaid?
What is the Roaming service? How can I check my total bill? How can I cancel my Internet plan or add-ons? I am unable to open a specific page, why? Check that the website is not blocked by the MOC 2. Try to open the page on a different computer or device 3. Send an e-mail with the website URL to unblock. How to order a smartphone through zBot? Deco Setup Walkthrough. Download the Deco app from the app store or android store. Launch the Deco App 3.
Your smartphone will attempt to find and link to the Deco. Assign your connected Deco to a room. Click Next. What makes 5G special? How to order from the Zain Online Store? So what benefits will VoLTE bring to me as a subscriber? How many lines do I have in my contract? How can I transfer credit using my Prepaid balance?
What is the difference between Roaming and International Calls? Who can use the MNP? When do I have to pay my bill? Does my Internet plan and add-on subscriptions auto-renew? Please ensure that your smartphone is 4G LTE compatible 2. If the problem continues, then call How to check your bill details through zBot? Send "What are my bill details?
Why can't I connect the Decos to my network? In case the app fails to find the Deco in the previous step: 1. Make sure the smartphone supports Bluetooth 4. Switch to another smartphone and restart the onboarding process. Am I able to activate the 5G service on my smartphone? How can I track my online order? What is VoLTE? How can I buy extra validity for my line?
Roaming services voice and SMS can be activated or deactivated via the following channels: - Zain App zain. How can I pay the bill amount on the contract level? When I subscribe to the unlimited streaming add-on, what will happen to my Internet plan capacity when I watch videos? Is it normal that my Deco feels warm?
A cool and well-ventilated environment is ideal for the Deco products, please: 1. Use the original power adapter that came with the Deco. What is the 5G Hub? Can I pick up my online order from the branches? What are the charges for activating VoLTE? How can I know the number of my Data line? How much is a new Prepaid line? Can I use my Data sim card while Roaming?
Will my old operator stop billing me when I port? Can I subscribe to multiple add-ons at the same time? How to change your plan through zBot?
What can I do if Deco suddenly lost Internet access? Check the LED status on the main Deco: a LED is solid green it means that you need a firmware update, please refere back to "Deco Setup Walkthrough" b LED is pulsing or solid red Please disconnect the main Deco and the modem, turn off the modem and main Deco and then turn them back on, wait for 2 minutes, when the lights on the modem are steady, connect the main Deco back to the modem, then test internet connection.
How to pair the remote control of the 5G hub? Can I cancel my online order that I placed? How can I check my Data usage? How can I check my Prepaid balance? I'm a Postpaid customer - Can I port if my initial contract has not expired or if I haven't paid my bills?
Where can I view and download my billing details? How long are eeZee add-ons valid for? My Internet router connection is very slow, what should I do? How to troubleshoot Through zBot?
How to pair your PlayStation 4 Controller? Can I change my online order? What is Zain Plus? How can I recharge my credit balance? You can make the payment to your bill via the following channels: - Zain App zain. If my previous operator calls or disturbs me as a way of inviting me back to its network within a period of 90 days of porting, to whom should I report?
What does unlimited social media add-on include? I made a complaint and I received an SMS with the trouble ticket number. What should I do now? How to recharge your eeZee line through the app? How many devices can I add on Zain Plus? How can I activate the eeZee Got Easier service?
What happens when I exceed my Data plan limit? How can I get extra Internet Capacity? How to pay your bill through Zain App? Select Pay Now. Select your payment method. Agree to the Terms and conditions and select Pay Now. How to activate Anghami? How to activate the Arqami service? Which Postpaid plans are eligible for Zain plus? What is the minimum price for the eeZee Got Easier service? The minimum bundle price is KD5. Do I need to set the Roaming service prior to my travels to use the Data plans offered if my voice and SMS roaming services are already activated?
My Internet is disconnected, why? How to create a eeZee prepaid plan through Zain app? Open Zain App 2. Select "Create a plan" 3. Select "change my bundle" 4. Cuztomize your plan 5. Select you additional service 6. Select "Next" 7. Select "Confirm". How to activate OSN? What is Arqami Service? When can I get a Zain plus device? Once I activate the eeZee Got Easier bundle, how long will it stay valid for?
All bundles are valid for 30 days. Do I need to set the roaming service prior to my travels to use the data plans offered if my voice and SMS roaming services are not already activated? How can I add or change a service? How to register a new Zain account? How can I register for Arqami? My Postpaid line is disconnected, what can I do? Which benefits get rolled over, doubled and tripled upon the on-time auto renewal for the eezee Got Easier service?
How can I activate or deactivate roaming services for my prepaid sim card? For the Voice and SMS roaming, services are activated by default on Prepaid SIM cards, but for the Data roaming, the service can be activated or deactivated via the following channels: - Zain App zain.
If I port to a new network, and get a new SIM Card, after 90 days, will I follow the same procedure to return to my previous provider? I purchased a Zain router and I received it, what should I do next to get started and be able to connect? How to access my account details? Where can I use Zain Pay? You can currently use Zain Pay to buy from. My line is terminated but I want it back, what can I do?
How can I check the Roaming rates for each country? All they need is just to select any latest device of their choices. Direct Discount Plan: customer will be entitled for a SAR direct discount on the device price upon fulfilling the eligibility conditions, in which a commitment contract must be signed for 24 months black 3.
App Credit gives you free credit that can be used on your Apple App Store, Google Play Store, or Huawei App Gallery apps purchases or subscriptions, as an example you can use such App credit to subscribe to YouTube Music or you can use it in any in-app purchase of your favorite game.
For more information, visit your nearest Zain branch, or call from your Zain number or from other networks. For more information, visit your nearest Zain branch, or call from your Zain number or from other networks and landlines. All new customers on the below packages prepaid and postpaid are eligible to get free subscription according to each package eligibility shown in this page. Current subscribers can migrate to the new Shabab packages at no extra cost to enjoy the free subscriptions.
Simply, visit your nearest shop, select the desired FREE device eligible to your plan and sign a 24 month commitment. Now you can get any of the latest smartphone on Zain's postpaid packages, and Zain will pay you back the device value as a discount on your monthly bill.
Therefore, the company reserves the right to reject the customer request to subscribe to the new package. For more information, visit your nearest Zain branch, or call from your Zain number or Each mobile app will be equivalent to 10 points. Customer can get points at line activation, number of points are determined based on each packages benefits. At each bill payment, customer get the same number of points he got on line activation. At each eligible add-on renewal, customer can get the same number of points he got on line activation points.
Each 10 points can be redeemed as a free subscription in one of the available entertainment apps. Missed Call Notification — While busy Activation. Missed Call Notification — While busy Deactivation. Missed Call Notification — No answer Activation. Missed Call Notification — No answer Deactivation. Cancel all call forwarding. Call Waiting Activation. Call Waiting Deactivation. Call Forwarding — All calls Activation. Call Forwarding — All calls Deactivation. Call Forwarding — No answer Activation.
Call Forwarding — No answer Deactivation. Call Forwarding — While busy Activation. Call Forwarding — While busy Deactivation. Call Forwarding — While switched off Activation.
Call Forwarding — While switched off Deactivation.
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